Terms of service
Terms of Service for Lily Bean Coffee Company
Effective Date: August 1, 2025
Welcome to Lily Bean Coffee Company ("we," "us," or "our"). By accessing our website https://www.lilybeancoffeecompany.com, purchasing our products, or engaging with our services, you agree to be bound by these Terms of Service ("Terms"). If you do not agree with these Terms, please do not use our website or services.
1. General Use
Eligibility: You must be at least 18 years old to make purchases or use our services. By using our website, you represent that you are of legal age to enter into a binding agreement.
Account Responsibility: If you create an account, you are responsible for maintaining the confidentiality of your account credentials and for all activities under your account. Notify us immediately at customer.service@lilybeancoffeecompany.com if you suspect unauthorized use of your account.
Prohibited Activities: You may not use our website or services to engage in unlawful activities, violate intellectual property rights, transmit harmful content, or interfere with the website’s functionality.
2. Products and Orders
Product Descriptions: We strive to provide accurate descriptions of our coffee, equipment, and merchandise. However, we do not guarantee that all descriptions, images, or prices are error-free. We reserve the right to correct any inaccuracies and cancel orders affected by such errors.
Pricing and Availability: All prices are listed in USD and exclude shipping costs and applicable taxes, which will be added at checkout. Product availability is subject to change without notice, and we may cancel orders for unavailable items, providing a full refund.
Order Acceptance: Your order is an offer to Valleys to purchase. We reserve the right to accept or reject your offer. An order is confirmed only upon our acceptance, typically via a confirmation email.
3. Payment
Payment Methods: We accept payments via Google Pay, Apple Pay, Visa, Mastercard, American Express, Discover, Diners Club International, JCB, UnionPay, and Cartes Bancaires. You agree to provide accurate payment information and authorize us to charge the total order amount, including taxes and shipping.
Currency and Taxes: All transactions are processed in USD. You are responsible for any applicable sales taxes, which will be itemized at checkout.
4. Shipping and Delivery
Shipping: We ship to Anywhere in the United States. Shipping costs and estimated delivery times are provided at checkout. We are not responsible for delays caused by carriers or unforeseen circumstances.
Risk of Loss: Ownership and risk of loss transfer to you upon delivery to the shipping carrier. If your order arrives damaged, please contact us within 48 hours at customer.service@lilybeancoffeecompany.com with photos of the damage for resolution.
5. Return Policy
No Returns: Due to the perishable nature of coffee and food safety regulations, we do not accept returns for any products, including coffee, equipment, or merchandise. Exceptions for incorrect or damaged orders are handled per our Return Policy (see Return Policy).
Customer Support: If you are unsatisfied with your purchase, contact us at customer.service@lilybeancoffeecompany.com or call us at (201) 677-2737 for assistance, such as replacements for incorrect or damaged items.
6. Intellectual Property
Ownership: All content on our website, including text, images, logos, and trademarks, is owned by Lily Bean Coffee Company or our licensors and is protected by copyright and trademark laws.
Limited License: You are granted a non-exclusive, non-transferable license to access and use our website for personal, non-commercial purposes. You may not reproduce, modify, or distribute our content without written permission.
7. Limitation of Liability
Disclaimer: Our products and services are provided "as is" without warranties of any kind, express or implied, except as required by law. We do not guarantee that our website will be uninterrupted, secure, or error-free.
Liability Cap: To the fullest extent permitted by law, our liability for any claim arising from these Terms, our products, or services is limited to the amount paid for the specific order. We are not liable for indirect, incidental, or consequential damages, including loss of profits or data.
8. Termination
We reserve the right to suspend or terminate your access to our website or services at our discretion, without notice, for conduct that violates these Terms or is harmful to other users or our business.
9. Governing Law and Dispute Resolution
Governing Law: These Terms are governed by the laws of New Jersey, USA, without regard to conflict of law principles.
Dispute Resolution: Any disputes arising from these Terms will be resolved through binding arbitration in Jersey City, New Jersey, under the rules of the American Arbitration Association, except that you may pursue claims in small claims court if eligible. You agree to waive any right to a jury trial or class action.
10. Modifications to Terms
We may update these Terms at any time by posting the revised version on our website. Changes are effective immediately upon posting. Your continued use of our website or services constitutes acceptance of the updated Terms.
11. Contact Information
For questions, concerns, or support regarding these Terms or our services, please contact us at:
Email: customer.service@lilybeancoffeecompany.com
Phone: (201) 677-2737
Hours: M-F 9:00am to 5:00pm
By using our website or purchasing our products, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.