Refund policy
Return Policy for Lily Bean Coffee Company
Thank you for choosing Lily Bean Coffee Company. We strive to deliver the highest quality freshly roasted coffee and related products to our customers. Due to the perishable nature of our coffee and strict food safety standards, we do not accept returns on any products. Please review our policy below:
No Returns Accepted
All Sales Are Final: All purchases, including coffee, equipment, and merchandise, are non-returnable and non-refunded. This policy applies to both online and in-store purchases.
Perishable Goods: Coffee is a perishable food item, and for health and safety reasons, we cannot accept returns of opened or unopened coffee products.
Exceptions for Incorrect or Damaged Orders
Incorrect Orders: If you receive an item that does not match your order (e.g., wrong coffee blend or product), please contact our customer service team within 48 hours of delivery at customer.service@lilybeancoffeecompany.com or call us at (201) 677-2737. We will promptly address the issue by sending the correct item at no additional cost.
Damaged or Defective Items: If your order arrives damaged or defective, please notify us within 48 hours of receipt with photos of the damage. We will arrange for a replacement to be shipped at no cost to you, subject to verification.
Customer Satisfaction
We are committed to your satisfaction. If you are unhappy with your purchase or need assistance selecting a product better suited to your preferences, please reach out to our customer service team at customer.service@lilybeancoffeecompany.com or call us at (201) 677-2737. We’re happy to provide guidance or recommendations to ensure you enjoy your coffee experience.
Contact Us
For any questions or concerns about your order, please contact us at:
Email: customer.service@lilybeancoffeecompany.com
Phone: (201) 677-2737
Hours: M-F 9:00am to 5:00pm
We appreciate your understanding of our no-return policy and thank you for supporting Lily Bean Coffee Company.